Return policy

Printable guides are digital goods. This policy explains how to request help when a file does not open or when you decide not to keep a purchase after reviewing it.

Delivery

Approved purchases are delivered by email as a download link or attachment. Please verify spam folders before opening a ticket.

Technical issues

If a file is corrupted or the wrong title was attached, email the desk within fourteen days of purchase. A replacement link will be provided after a quick verification.

Voluntary refunds

If you have not downloaded the file and request a refund within seven days, the team may issue a reversal where payment processors allow it. After a successful download, refunds are generally not offered except where required by law.

Chargebacks

Contact the desk before initiating a chargeback so records can be compared with your receipt. Friendly resolution is usually faster than card disputes.

Contact

Include your order reference and the guide name in messages to info@cholmarechar.world or use the contact form on the site.